Community Management

We help our clients to develop and deliver effective, value-based social marketing plans through fit-for-purpose content, correct channel selection and specialist community managers.


Social CRM, this is how we refer to our community management offering because we believe that community management does not only exist within the social channels.  Social delivers part of the overall CRM mix and we understand that the journey continues outside of the social space.  We therefore work with our clients to define the role for social in their unique consumer journey enabling us to develop the right content for that channel.  We work across all social channels from Facebook and Linkedin to Instagram and Twitter to deliver the correct messaging on the correct platform to our clients audiences at all times.  Whether the need is channel growth or customer engagement, we help our clients to define the strategy, set KPIs and deliver ongoing content.

Real-time Vs Planned

We know that for some of our clients being responsive to real-time events is key to their success. We therefore offer both real-time and planned community management services allowing our clients to deliver creative content to their audience when it’s going to have most impact. Whether you need us to react to a real world event or work with you to set out a considered plan for your social channels our team of specialist community managers can help you make a real difference.

What we provide

  • Weekly content planning & creation
  • Campaign development
  • Performance reporting
  • Real-time posting
  • Community growth & engagement strategy
  • Community engagement

What our clients say:

  • Easy to work with, excellent communicators and great at coming up with exceptional ideas within a limited budget, PSONA Social have provided us with exemplary service and have been a pleasure to work with. Go PSONA Social!

    Emma Thackara, Digital Marketing Manager, Eaglemoss

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